Shipping & Delivery
Returns & Exchanges
Using Your Account
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Shipping
We ship using United Parcel Service, Federal Express or On Track depending upon where the shipment is going and when the order was placed. We can only ship to addresses located within the US including APO and FPO addresses, US territories, Alaska and Hawaii. We cannot ship orders to non-US addresses or P.O. Boxes.
Your order will be shipped as soon as possible. Most orders are shipped on or before the next business day. It is rare, but delays may occur.
Most orders are shipped within one business day and will arrive within five business days. Business days are days on which most businesses are operating - i.e. week days excluding holidays.
Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately. Do not ship damaged items back to us: this must be handled by the shipping company. If you send damaged items back to us you will not receive a refund or replacement.
This is very important: to receive a refund or replacement of damaged items, make sure you contact us by phone about any damaged shipments so we can handle getting the items picked up.
Returns
We will accept returns only on the following terms:
- We must be contacted within five business days of receiving your shippment.
- Do not send the items back to us. We will either issue a call tag or a reference number for the return before it is shipped.
- An adequate reason for return must be given (ie. does not work, wrong item shipped, etc.). Not liking the merchandise is not a good enough reason.
- Returns must be accompanied by a copy of the packing slip, without exception. So save your paperwork, please.
- We will issue refunds after receiving the returned item, usually within five business days.
- Return shipping charges are not covered by our refund. This can be reviewed on a case by case basis.
Send returns to the following address:
Burten Distribution
4630 Valley Blvd
Los Angeles, CA 90032
Warranty
All products are warranted against defects in material and workmanship. This warranty is offered for products purchased through Burten Distribution only.
Warranty is limited to repair or replacement upon return of the damaged item. We will repair any item that proves to be defective in materials or workmanship. If repair is not possible, we will replace your item with a new item.
This warranty does not cover damage due to rust, abuse, mishandling, shipping errors or normal wear.
Warranty claims will be handled by the same procedures as returns above.
Customer Service
Call customer service at (323) 221-7300 during business hours. Customer Service hours are 8am to 4:30pm, Monday - Friday.